ARRIVAL TIME

Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. We reserve the right to charge an additional 50 SR if your lashes need extra cleaning. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

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CHANGING YOUR APPOINTMENT

A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.

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SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.

 

CANCELLATION + NO SHOW 

As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. In order to confirm and secure your spot, we require a 100 SR booking fee, which will go toward  your total cost at the end of your service. If an appointment is cancelled or rescheduled within 24 hours of your appointment, the booking fee will go toward a later appointment, it will not be refunded. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, the full amount of your booking fee will be used as a cancellation fee. This is to protect your time, that is set aside especially for you, as well as to protect our time which books up quickly, especially around any upcoming holiday. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Jeddah has to offer!

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OTHER ARTISTS' WORK 

New clients with extensions must schedule a “New Client Touch Up”. If you currently have eyelash extensions on from another lash artist, there is a strong likelihood that your lashes will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications, there are a lot of lash artists that have been improperly trained and at Ghazal Beauty By Coco, our priority is your natural lash health and eye safety. Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.

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AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional  50 SR fee. Please contact us directly to schedule your after hours appointment.

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REFUND POLICY

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.